27 Terms

B2B & CRM Glossary

Plain-language definitions for lead generation, CRM, sales automation, and marketing terms — each linked to in-depth guides, pillars, and solutions on LeadGrow AI.

Core Concepts

Lead Generation

The process of identifying and attracting potential B2B customers who show interest in your product or service.

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CRM (Customer Relationship Management)

Software that stores contact records, tracks interactions, and helps teams manage leads through the sales pipeline.

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Lead Management

Capturing, organizing, scoring, and routing inbound and outbound leads so sales teams can prioritize the right opportunities.

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B2B (Business-to-Business)

Commerce between companies rather than direct-to-consumer sales; typical deal cycles are longer and relationship-driven.

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Business Growth Automation

Connecting lead generation, CRM, and sales automation into one system so growth teams scale without manual handoffs.

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Sales

Sales Automation

Using software to automate repetitive sales tasks such as lead assignment, follow-up reminders, and pipeline updates.

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Lead Scoring

Ranking prospects by fit and intent signals so reps focus on leads most likely to convert.

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Sales Funnel

A staged model of the buyer journey — awareness, interest, consideration, and purchase — used to measure conversion at each step.

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Pipeline Management

Tracking deals and leads across sales stages to forecast revenue and spot bottlenecks before they stall revenue.

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Lead Qualification

Evaluating whether a prospect matches your ideal customer profile and has budget, authority, need, and timeline to buy.

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Outbound Sales

Proactively reaching prospects via email, calls, or ads to create opportunities rather than waiting for inbound interest.

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MQL (Marketing Qualified Lead)

A lead that marketing has deemed ready for sales follow-up based on engagement, fit, or explicit interest signals.

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SQL (Sales Qualified Lead)

A lead that sales has validated as a genuine opportunity with defined next steps toward a closed deal.

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Win Rate

The percentage of qualified opportunities that close as won deals — a core metric for sales efficiency.

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Marketing

Lead Nurturing

Building relationships with prospects over time through targeted follow-up, content, and automated sequences until they are ready to buy.

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Marketing Automation

Technology that automates email campaigns, segmentation, and multi-step nurture workflows based on prospect behavior.

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Customer Acquisition

The full process of winning new customers — from first touch and lead capture through conversion and onboarding.

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Intent Data

Behavioral signals — such as searches, content views, or category interest — that indicate a prospect is actively researching a solution.

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Conversion Rate

The percentage of leads or visitors who complete a desired action, such as a demo request or purchase.

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Inbound Marketing

Attracting prospects through content, SEO, and value-first touchpoints rather than interruptive outbound outreach.

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Account-Based Marketing (ABM)

Coordinating marketing and sales around a defined list of high-value target accounts with personalized campaigns.

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Drip Campaign

A series of scheduled emails or messages sent automatically over days or weeks to educate and warm up prospects.

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Platform & AI

Pay-Per-Lead

A pricing model where buyers pay only when they receive a verified lead, common in B2B marketplaces and performance channels.

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Lead Marketplace

A platform where vendors list opportunities and buyers discover, purchase, and manage verified B2B leads in one place.

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Lead Enrichment

Appending firmographic, contact, and intent data to raw leads so reps have context before the first conversation.

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AI CRM Platform

A CRM enhanced with AI for lead matching, recommendations, semantic search, and automated sales workflows.

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Explore related resources

Go deeper with pillar guides, industry solutions, and step-by-step how-tos.